Question 1

What is SnapNinja and how does it work?

Accepted Answer

SnapNinja is a web app that saves Snapchat photos, videos, and chats for you. You sign in with Google, subscribe, and connect your Snapchat account. From there, SnapNinja's cloud signs into Snapchat on your behalf and saves snaps and chats from your friends into a private online gallery that only you can access. There's nothing to install—it works in any browser on your phone or computer.

Question 2

Does the sender get notified when I save a snap?

Accepted Answer

No. Snapchat alerts senders when someone takes a screenshot, because screenshots use your device's capture function. SnapNinja never takes a screenshot—it saves the original media file in the cloud—so there's no screenshot for Snapchat to alert anyone about. One honest note: if you view someone's story, your view still appears in their viewer list like any normal view. SnapNinja doesn't hide that.

Question 3

What can I save with SnapNinja?

Accepted Answer

Snaps and chats from your friends—photos, videos, and messages—are saved to your private gallery. These count toward your monthly allowance of private saves. Public content is different: Spotlight videos and public Stories can be downloaded free and unlimited using the free tools on our site, no account needed, and they never count against your saves.

Question 4

Does it work on iPhone or Android?

Accepted Answer

Yes. SnapNinja is a web app, so it works in any browser on iPhone, Android, tablet, Mac, or Windows. There's nothing to download or install. You can connect your Snapchat, browse your gallery, and download your saved media from any device.

Question 5

Is there a free trial?

Accepted Answer

Not right now. You pay $29.99 for your first month at checkout, and every subscription is backed by a 7-day money-back guarantee—if SnapNinja isn't for you, email support@snapninja.app within 7 days of your first charge and we'll refund it in full. It's a trial without the fine print: try everything, and if it doesn't work out, you get your money back.

Question 6

How much does it cost, and what counts as a private save?

Accepted Answer

The monthly plan is $29.99/month and includes 100 private saves per month. Prefer to pay less overall? The annual plan is $199/year. A private save is a snap or chat from a friend saved to your gallery. Public Stories and Spotlight downloads are free and unlimited through the free tools on our site, and they don't count against your saves. Each subscription covers one connected Snapchat account.

Question 7

What happens when I use all my saves for the cycle?

Accepted Answer

You can buy a credit pack: 50 saves for $4.99, 150 for $9.99, or 400 for $19.99. Credits never expire and are only used after your plan allowance runs out, so they're always there as a backup. Your allowance resets at the start of each billing cycle.

Question 8

Is my Snapchat password safe?

Accepted Answer

You do enter your Snapchat username and password to connect your account—here's exactly how we handle them. Your credentials are encrypted in your browser before they're ever transmitted, using RSA and AES-256-GCM encryption. They're used for one purpose only: signing into Snapchat on your behalf. They're never shared or sold, and they're deleted after your account is connected and again whenever you disconnect.

Question 9

Is this against Snapchat's terms of service? Can I get banned?

Accepted Answer

We'll be straight with you: automated access isn't something Snapchat endorses. We take care to connect to your account the same way a normal login does, and we haven't observed bans from using SnapNinja—but we can't promise zero risk, and anyone who does is lying to you. Use SnapNinja at your own discretion.

Question 10

Snapchat asked me to approve the login—is that normal?

Accepted Answer

Yes, completely normal. Snapchat sometimes asks you to verify a login from a new location—usually by approving it in the Snapchat app on your phone, or by entering a code. When that happens, your SnapNinja dashboard shows a 'needs your attention' status and walks you through it: open Snapchat, approve the login (or enter the code), then retry the connection. It usually takes less than a minute.

Question 11

Where do my saves live? Can I download them?

Accepted Answer

Everything you save goes to your private online gallery, stored encrypted in our cloud. Only you can access it. You can view your saved snaps and chats from any device and download the original-quality files whenever you want—to your phone, your computer, anywhere. Subscribers also get auto-sync every 6 hours, so new snaps are picked up without you lifting a finger.

Question 12

How do I disconnect my Snapchat account?

Accepted Answer

Anytime, from your account page. When you disconnect, your Snapchat credentials and session are deleted immediately. Your saved gallery stays intact—disconnecting only removes the connection, not your saved media.

Question 13

How do I cancel my subscription?

Accepted Answer

From your account page, in a couple of clicks—no emails, no phone calls, no hoops. When you cancel, you keep full access until the end of your current billing period. Billing is handled by Stripe, so we never see your card number.

Question 14

I bought lifetime access to the desktop app—what happens to it?

Accepted Answer

Your lifetime license is honored: the legacy desktop app keeps working exactly as you bought it. The new cloud service is a separate hosted product with its own subscription.

Question 15

How do I get support?

Accepted Answer

Email support@snapninja.app. We typically respond within 24 hours. For faster help, include the email address on your SnapNinja account and a description of what's happening—screenshots of any error messages help a lot.

Question 16

Can I get a refund?

Accepted Answer

Yes—every subscription comes with a 7-day money-back guarantee. Email support@snapninja.app within 7 days of your first charge and we'll process a full refund. No hoops to jump through.

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